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Poster: alblack Date: Nov 28, 2011 3:42pm
Forum: etree Subject: Can't re-derive the show.

Hey y'all, I recently uploaded a show, and with the first auto-derive everything worked fine. Unfortunately, I accidentally uploaded a wrong track in there, so I went back and deleted it, and uploaded the correct one. I went to derive it, and it claimed to be doing it but it never happened. I literally slept overnight and checked when I woke so I know time is not the issue. Since then I've re-uploaded the entire show. but when I click derive I get:

task identifier error
derive boog2011-11-23.flac there is already a derive.php task for this item. please wait for it to finish.

The fact is, nothing is deriving, this is the same message I've been getting for 12 hours. If you have the answer I'm looking for I'd really appreciate your help. Here's the link to the show: http://www.archive.org/details/boog2011-11-23.flac

Thanks!

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Poster: Administrator, Curator, or StaffJeff Kaplan Date: Nov 28, 2011 4:14pm
Forum: etree Subject: Re: Can't re-derive the show.

your item should be fine now.

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Poster: alblack Date: Nov 28, 2011 4:16pm
Forum: etree Subject: Re: Can't re-derive the show.

Sick! Thanks very much! Listen to it while you're at it buddy!

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Poster: Administrator, Curator, or Staffgreenone Date: Nov 28, 2011 8:17pm
Forum: etree Subject: Re: Can't re-derive the show.

There actually *was* still a pending derive task - you should have gotten an email from iasupport@archive.org saying that one of your tracks had failed its md5.

When a derive fails, you get the auto-email (check your spam folder) which tells you to tell us when it's fixed, so we can restart it. Otherwise, we get folks queueing up multiple derive tasks which also fail - yes, it requires manual intervention, but it's quite manageable on a daily basis.

So as Jeff mentioned, he fixed this one by simply deleting the md5 and rerunning, and all is right with the world again!

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